Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and IncatDesem ("Company," "we," "our," or "us") regarding your use of our website incatdesem.com and our travel services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Services

IncatDesem provides holiday organization and travel services within the United Kingdom, including but not limited to:

• Holiday planning and itinerary creation
• Accommodation booking services
• Cultural tour arrangements
• Adventure activity coordination
• Group travel organization
• 24/7 customer support during travel

3. Booking and Payment Terms

3.1 Booking Process

All bookings are subject to availability and confirmation. A booking is considered confirmed only when you receive written confirmation from us.

3.2 Payment

• A deposit may be required to secure your booking
• Full payment is typically due 30 days before travel date
• We accept major credit cards and bank transfers
• All prices are quoted in British Pounds (GBP) unless otherwise stated
• Prices are subject to change until booking is confirmed

3.3 Pricing

Our prices include the services specified in your booking confirmation. Additional costs such as meals, personal expenses, and optional activities are not included unless explicitly stated.

4. Cancellation and Refund Policy

4.1 Customer Cancellations

• More than 30 days before travel: Full refund minus administrative fee
• 15-30 days before travel: 50% refund
• Less than 15 days before travel: No refund
• Cancellation fees may vary depending on third-party provider policies

4.2 Force Majeure

We are not liable for changes or cancellations due to circumstances beyond our control, including but not limited to natural disasters, government regulations, strikes, or pandemics.

5. Travel Requirements and Responsibilities

5.1 Customer Responsibilities

You are responsible for:

• Ensuring all travel documents are valid and up-to-date
• Obtaining necessary travel insurance
• Arriving at designated meeting points on time
• Following safety instructions and guidelines
• Respecting local customs and regulations
• Informing us of any medical conditions or special requirements

5.2 Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical expenses, and other unforeseen circumstances.

6. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability shall not exceed the total amount paid for our services
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for the acts or omissions of third-party service providers
• You participate in activities at your own risk

7. Changes to Itinerary

We reserve the right to make changes to itineraries when necessary due to:

• Weather conditions or safety concerns
• Operational requirements
• Circumstances beyond our control

We will make every effort to provide suitable alternatives and notify you as soon as possible of any changes.

8. Code of Conduct

We expect all customers to:

• Treat fellow travelers, staff, and locals with respect
• Follow all safety guidelines and instructions
• Not engage in illegal activities
• Respect the environment and local communities

We reserve the right to terminate services for customers who violate our code of conduct, without refund.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of IncatDesem or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Direct negotiation between the parties
2. Mediation, if direct negotiation fails
3. Arbitration or legal proceedings in the courts of England and Wales

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: